Google Checkout Blog

Merchant Center training

Thursday, August 03, 2006

We want Google Checkout users to have a great purchase experience, and we know that to achieve this, training you and your team—the people who directly interact with users—is vital. To equip you properly, we've put together a brief recorded how-to presentation on using the Merchant Center and offering great customer support (and it's only 8 minutes!). Watching this will help you do two of the most important things for increasing customer satisfaction and repeat business: quickly 1) process orders and 2) answer your customer's questions.

After you watch the presentation, feel free to give us feedback by going to the Contact Us link in the Help Center.