Monday, July 31, 2006
One of the lesser-known benefits of Google Checkout is its ability to help you prevent and fight fraud. In fact, Checkout's first line of defense works to prevent fraud from even reaching you: we proactively filter out fraudulent transactions using Google Checkout's proprietary fraud detection technology.
To help you fight fraud, we developed the Chargeback Resolution policy, which covers all Google Checkout transactions. This policy helps you efficiently manage any chargeback you receive; we even fight them on your behalf. Our team will work closely with you to ensure that you have the best chance of winning a dispute. If you already have tools and systems in place to handle chargebacks, we won't stand in your way -- you retain all the rights to directly contest chargebacks yourself.
An important aspect of the Chargeback Resolution Policy is the Payment Guarantee, which offers an additional layer of protection by guaranteeing payment for transactions that follow best practices in fraud prevention. Transactions covered by our Payment Guarantee are marked as "Covered by Payment Guarantee" on the Order Details page of the transaction. If you don't see this designation on a given transaction, don't worry—it's still covered by the Chargeback Resolution policy.